passenger satisfaction with terminal placemaking

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Designing airports

Whether working with a blank canvas or retrofitting a terminal, we will help you bring a comfortable experience from check-in to gate. Taking passenger satisfaction as our starting point, we create places that make the travel experience easy to enjoy. Our designs combine placemaking with public space furniture to make navigation feel natural, even intuitive. We can direct passenger flow, taking travelers through commercial areas on their way to the gate. Our seamless seating designs can keep groups together, yet allow required distances between individual travelers too.

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Green airport projects

Rethink the airport as a destination

Furniture is a vital aspect of placemaking and can create architectural impact while being attuned to the individual story of a place. Let the airport experience be part of the journey, not only a place for passengers to “pass through.” A place where the experience starts. A place with added value for the passengers. A connection to the world.

Placemaking for passenger satisfaction and revenue

Our fixed airport tandem seating is setting new standards to airports by creating including and comfortable waiting areas with tailored, modular solutions that increase passenger satisfaction significantly. A study from ACI shows that an increase of 1% in the global passenger satisfaction mean generates an average growth of 1.5% in non-aeronautical revenue.

Placemaking makes airports smarter

Seating areas with seamlessly embedded IoT systems can restore passenger confidence and boost airport revenues. Green has recognized the potential for making it possible to bring IoT directly to the passenger experience and make it part of a safe and seamless journey.

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Guide: How to design your airport space to maximise revenue

Enhanced sense of place and passenger satisfaction equals increased revenue and ROI. Learn how to utilize design to attract visitors, and make them stay and spend. With many years in the industry, we’ve mapped out what we find helpful for you and the passengers to create a pleasant thriving airport and airport retail and put it together in an easy-to-follow guide. Connect with us if you have an airport project that we can support you with.

Download Airport Guide

Projects

Adolfo Suárez Madrid-Barajas Airport

Adolfo Suárez Madrid-Barajas Airport wanted to improve the passenger experience with a sustainable solution and therefore contacted Green Furniture Concept.

Keflavik International Airport

Discover how this airport worked with Green to create a welcoming grand hall with many seats. On an area of approximately 400 meters including isles where 5 million people pass every year, 240 seats in the shape of eight waves give a natural, free and easy place to stop and take a breath.

Edinburgh Airport

EDI's main reason for choosing Green Furniture was density of seating, and the number of seats on the same footprint was increased by 44%. Design was also important to EDI and the actual passenger effect of the design was remarkable - passenger satisfaction of the waiting area raised from 52% to 81%.

Hobart Airport

Hobart Airport in Tasmania has transformed their departures lounge into an inviting area where travellers can slow down, sit back and enjoy. This project perfectly shows how our seamless place-making public seating and lighting series together with biophilic design can transform small and large scale spaces, by adapting to the surroundings with endless flexible shapes and colours. A project like this leads to a clearly increased passenger capacity, passenger satisfaction and an improved sense of place.

Seamless bench at Fort Lauderdale Airport

Fort Lauderdale-Hollywood International Airport

Cruise passengers who start or end their trip at FLL often have eight-or nine-hour dwell times, so it was important for this airport to incorporate comfortable seating, power stations and other conveniences. The elliptical-shaped seating area in Concourse A has the Nova C Series Benches as one of the crowning elements of this 7,330 square-foot space – equipped with 200 seats, electronic charging stations and free Wi-Fi.

Stansted airport Nova C seating Leaf Lamp tree 2

London Stansted Airport

London Stansted Airport has revealed stylish new passenger seating and created three brand new seating areas in its busy Departure Lounge, which has increased capacity by 40 per cent. One of these areas is furnished completely from Green's Nova C seating and acoustic lights. The end result is an impressive, unique and memorable place that invites passengers to stay for a while and relax while enjoying the surrounding shops and cafes.

LAX Airport, Urth Caffé and Bar

The use of natural materials, especially wood, make Urth Caffe at LAX airport an inspiring example of biophilic design. Discover how the Nova C Series is an ideal banquette solution for any cafeteria space thanks to its exceptional comfort, easy maintenance and rugged long-term durability.

Nice Airport

Nice Airport created a graceful “after beach” atmosphere to let the sense of the French Riviera linger in the open space of the terminals and make their travellers keep the spirit of sun-drenched terraces. ‘La Promenad’ in Terminal 1, with our Nova C Bench in the middle serpentining its way through large parasols, reminding of the Rivieras shoreline. And the ‘La Plage’ champagne bar surrounded by Nova C Double.

Guadalajara International Airport

Guadalajara International Airport opened its ‘Reading Zone’ – a new area created with passenger satisfaction in mind, designed by Green Furnitures Concept together with our American partners Arconas. The idea behind was to create a calm atmosphere for passengers to take a break.

Let us design your next airport project

Our in-house designers will help you with a free 3D floor-plan visualization for your airport project.

Get your free visualization here

Gunnhildur Vilbergsdóttir, commercial manager at Keflavik International Airport.

“We managed to keep passengers much longer in the commercial area and belief that was a great factor in sales increase”

Biophilic design in airports for the passenger's wellbeing

Biophilic design uses nature as a co-architect to design our places. It brings that connection into the place and encourages us to understand the importance of natural shapes, materials, colours for our health and wellbeing.

Biophilic design helps the visitors bring the stress level down and enjoy the whole journey, not only the destination.

Make places matter by creating a feeling of a home away from home. A place that visitors will engage with, respect, and return to.

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Save space with seamless seating

Seamless seating can increase the seating capacity by 30-50% which also allows for better space between families and groups. Add extra seating or save the free space for something else.

Get in touch with us!

Don’t know where to start with your airport project? Schedule a meeting with us, and we’ll help you get started. Our team has years of experience in placemaking design, achieving enhanced passenger satisfaction in airport and transport hubs.

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Products for airport spaces

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As its name suggests, Ascent is a seating system that elevates public space furniture to new heights. The series was created in consultation with architects and planners to create a flexible, modular system that could change and adapt as its surroundings evolve....

Ascent Seating

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Our seating line Nova C gives you the flexibility and freedom of design through modularity to create configurations as unique as your space with the potential to offer room for both interaction and privacy. The design of the bench shapes a seamless seating line for...

Nova C Seating

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The Leaf Lamp system provides ambient lighting and acoustic solutions for a wide range of public interiors. Each lamp enhances the surroundings with diffuse light, soft textures, and natural materials. The shade is crafted from class A-certified* sound-absorbing and...

Leaf Lamp Lighting

standing table with leaf lamp metal tree

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The Seamless Series offers endless possibilities for creating flexible and dynamic meeting spaces. With its modular design, it allows for seamless combination and customization to suit various needs, whether it's for meetings, studying, or dining. More than just a...